Information we collect
- Account information, including your name, email address, date of birth, optional phone number, username, user ID, profile details, sport preferences, and verification status. Date of birth and phone number are kept private and are not displayed on player profiles.
- Content you provide, including messages, photos, captions, squads, games, tournaments, court information, reports, appeals, and support requests.
- Location information when you use nearby-court, discovery, check-in, or location-integrity features. Pick Up does not use location for unrelated continuous tracking.
- Device, notification, activity, diagnostics, and basic analytics information needed to operate, secure, and improve the service.
- Instructor application and identity information, including optional background-check materials when you choose to submit them.
How we use information
- Provide accounts, profiles, messaging, games, squads, tournaments, court discovery, rankings, notifications, and support.
- Use date of birth to confirm account eligibility. An optional phone number is reserved for account and safety support and is not used for player discovery or marketing without additional permission.
- Personalize sport experiences, prevent fraud and abuse, enforce our standards, investigate reports, and protect players.
- Maintain reliability, measure feature performance, comply with law, and communicate important account or policy updates.
How information is shared
Profile and activity information you choose to post may be visible to other players. Messages and shared content are visible to their intended participants.
We use service providers such as Firebase, Supabase, Google Maps/Places, and Expo/EAS to host, authenticate, store, deliver, and secure the service. They receive information needed to perform those services. We may also disclose information when required by law or reasonably necessary to prevent harm, fraud, or abuse.
Pick Up does not sell your personal information.
Your choices and rights
You can update profile information, control device permissions and notifications, block players, report content, and delete your account from Account Management. Depending on where you live, you may also have rights to access, correct, export, restrict, or object to certain processing. Contact us to make a request.
Children and security
Pick Up is not intended for children under 13. Date of birth is requested neutrally before account creation so Pick Up can apply this eligibility rule. We use reasonable administrative and technical safeguards, but no internet service can guarantee absolute security. Use a unique password and report suspected account compromise promptly.
Contact and changes
Questions or privacy requests may be sent to andrewhoops@courtpickup.com. We may update this policy as the service or law changes. Material changes will be posted here with a new effective date.
QUESTIONS OR CONCERNS?
CONTACT PICK UP SUPPORT.
Include your username, device type, and enough context for us to route your request.